Privacy Policy

Effective Date: 27 June 2026
Last Updated: 27 June 2026

1. Introduction

Welcome to Fallow Plants & Home** ("we", "our", "us").**

We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website, purchase products, or interact with us.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

2. Who We Are

Business Name: Fallow Plants & Home

Registered Address:
The Needlemakers West Street Lewes BN7 2NZ

Email:
shop@fallowlewes.co.uk

If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.

3. Information We Collect

We may collect the following personal information:

Information you provide

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Account login details

  • Purchase history

  • Customer service enquiries

  • Product reviews you choose to submit

Payment Information

Payments are processed securely through our payment providers.

We do not store your full debit or credit card details.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Date and time of visits

  • Referral website

  • Cookies and similar technologies

4. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Manage your account

  • Process payments

  • Provide customer support

  • Communicate about your orders

  • Prevent fraud

  • Improve our website and services

  • Meet our legal obligations

  • Send marketing communications where you have consented or where permitted by law

5. Our Legal Basis for Processing

Under UK GDPR we rely on one or more of the following lawful bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests

  • Consent (where required)

You may withdraw consent at any time where processing relies upon it.

6. Marketing

If you choose to receive marketing communications, we may send you information about:

  • New products

  • Promotions

  • Special offers

  • News and updates

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

We will never sell your personal information to third parties for marketing purposes.

7. Cookies

Our website uses cookies to:

  • Make the website function correctly

  • Remember your preferences

  • Improve website performance

  • Analyse visitor behaviour

  • Measure advertising effectiveness where applicable

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage cookies through your browser settings or our cookie banner.

8. Sharing Your Information

We only share your information where necessary.

This may include:

  • Payment service providers

  • Delivery companies

  • Website hosting providers

  • IT support providers

  • Marketing service providers (where appropriate)

  • Professional advisers

  • Government authorities where legally required

All third parties are required to keep your data secure and only use it for authorised purposes.

9. International Transfers

If we transfer your personal data outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreements

  • UK-approved Standard Contractual Clauses

  • Transfers to countries recognised as providing adequate protection

10. Data Security

We use appropriate technical and organisational measures to protect your personal information against:

  • Loss

  • Misuse

  • Unauthorised access

  • Alteration

  • Disclosure

While no online system can guarantee absolute security, we continually review and improve our security practices.

11. Data Retention

We only retain personal data for as long as necessary.

Typically we retain:

  • Order information for up to 6 years to comply with UK tax and accounting laws

  • Customer service records as reasonably required

  • Marketing preferences until you withdraw consent or opt out

Where information is no longer required, it will be securely deleted.

12. Your Rights

Under UK GDPR you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where applicable

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details above.

13. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that we have collected such information, we will delete it promptly.

14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated revision date.

16. Contact Us

If you have any questions regarding this Privacy Policy or how we use your personal data, please contact:

Fallow Plants & Home

Address:
The Needlemakers West Street Lewes BN7 2NZ

Email:
shop@fallowlewes.co.uk

17. Complaints

If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO).

You can contact the ICO through their official website or by telephone.

We would appreciate the opportunity to address your concerns before you contact the ICO.